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Thank you for shopping with Malayel. We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below.

Processing Time

  • Orders are typically processed within 1-3business days after payment is confirmed.
  • During peak seasons or promotional periods, processing times may slightly vary.

Shipping Destinations

  • Currently, we ship primarily within Gulf countries.
  • We are expanding soon to offer worldwide shipping. Updates will be announced on our website.

Shipping Rates

  • Shipping fees vary depending on the destination, weight, and size of your order.
  • Exact shipping costs will be calculated and displayed at checkout before you complete your purchase.

Delivery Time

  • Gulf Countries: Estimated delivery time is 7-14 business days after processing.
  • Delivery times may vary depending on the courier service and the destination.

Shipping Providers

  • We use trusted courier partners to ensure timely delivery. The specific courier may vary based on your location and package size.

Order Tracking

  • Once your order is shipped, we will send you a confirmation email with a tracking number.
  • You can use this tracking number to monitor your shipment’s progress.

Shipping Address

  • Please ensure your shipping address is complete and accurate to avoid delays or failed deliveries.
  • We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Customs and Import Duties

  • For international shipments, customs fees, import duties, and taxes are the responsibility of the recipient.
  • These charges are outside of our control and vary by country.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, contact us immediately at support@malayelcollections.shop or WhatsApp us at +966564143254 so we can assist you in resolving the issue.

Changes to Shipping Policies

  • We reserve the right to update our shipping policies as needed. Any updates will be posted on this page with a revised date.

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